Warranty & Service

Who is covered by this Limited Warranty?

This Limited Warranty, which is provided by J&W Mechanical Fleet Services (“J&W,” “we” or “us”), extends to you, the purchaser of repair or maintenance services (“Vehicle Services”) that you have requested and scheduled through the J&W Platform and provided by our technicians. Capitalized terms not otherwise defined herein shall have the meanings given them in our Terms of Use.

What does this Limited Warranty cover?

Subject to the exclusions, limitations and conditions set forth below, we warrant that the Vehicle Services will be free from defects in:

materials (i.e., that the parts replaced in the performance of the Vehicle Services are not defective and perform as expected under normal usage conditions); and

workmanship (i.e., that the Vehicle Services were performed correctly).

How long will coverage under this Limited Warranty last?

This Limited Warranty lasts for 12 months or 50,000 Kilometers of use, whichever comes first, measured from the date the Vehicle Services are provided and the odometer reading shown on the applicable invoice (the “Warranty Period”). This period covers items off workmanship only. Important: Any remedial work performed under this Limited Warranty will not restart the Warranty Period.

The standard Limited Warranty Period offered for Parts and materials by J&W is 12 months or 50,000 Kilometers. Note, parts and materials provided by J&W may carry a separate warranty. The warranty is based on the manufacturers and/or suppliers warranty and varies based on the specific manufacturer or supplier and the specific product or material. Some warranties are shorter than the above Warranty Period and some have warranties that extend beyond the Warranty Period (e.g., some car batteries are covered by a manufacturer’s five-year warranty). In those instances, the term of the manufacturer’s warranty will apply to the parts and/or materials (but workmanship will remain subject to the Warranty Period).

What will we do in the event of a defect in the Services during the Warranty Period?

If there is a defect in workmanship within the Warranty Period, we will, at our option and at no additional cost to you: (i) engage a technician without charge to you to perform remedial service work and/or replace defective part(s) installed relating to the Vehicle Services provided by us.
We neither assume nor authorize anyone to assume for us any other obligation or liability relating to the Vehicle Services.

If there is a defect in the parts or materials provided by J&W within the given Warranty Period, we will replace the part or materials at the cost of labor, taxes, and other fees. You may be initially billed for the replacement part if the supplier or manufacturer requires the part for warranty analysis. In such cases you will be issued a refund for the amount given from the supplier and/or manufacturer when the supplier or manufacturer has deemed the failure warrantable and has issued a reimbursement.

If a part and/or material is replaced by us during the Vehicle Service and is suspected to be defective but is replaced by another facility, you must return the part at your cost to us for warranty evaluation. The part or material may be subject to a separate warranty evaluation from the supplier and/or manufacturer prior to a refund being issued. The refund shall be no more than the initial price paid on the invoice in which the part was billed.

What is not covered by this Limited Warranty?

This Limited Warranty does not cover:

Any damage to your unit caused by abnormal use, misuse, neglect (such as not performing maintenance services in accordance with the instructions in the owner’s manual for your vehicle), alteration or tampering, or by external causes (such as accidents, fire, water and freezing);

Any diagnostic or inspection service including pre-purchase inspection and CVIP services provided by J&W;

Any issues unrelated to the Vehicle Services ordered by you (e.g., if you order an alternator replacement because your vehicle was not starting, and the vehicle continues not to start after the alternator is replaced, this Limited Warranty does not cover the fact that the vehicle does not start);

Any pre-existing condition with your vehicle that is not known by J&W prior to starting the Vehicle Services and that is discovered during or after the Vehicle Services are performed (e.g., if you engage J&W to replace valve cover gaskets, but during the removal of the valve covers, worn plastic hoses break because they are old and brittle; repairing and/or replacing the plastic hoses under that scenario would not be covered by this Limited Warranty) and;

Any consequential effects of the Vehicle Services performed, unrelated to any of the parts replaced being defective or any of the repair work being done incorrectly (e.g., if you request a transmission fluid service, but because you have not been replacing the transmission fluid regularly, when the Technician replaces the fluid, with the right fluid installed properly, your transmission stops shifting properly because it cannot handle the new fluid—this is a “consequential effect” not covered by this Limited Warranty).

This Limited Warranty is entirely void when:

Any parts not ordered through or provided by J&W and are installed by our technicians;

Any Vehicle Service request is made by you that deviates from a manufacturer’s recommendation (e.g., conventional oil is requested by you for an oil change but the owner’s manual for your vehicle calls for synthetic oil); or

After receiving the Vehicle Services, you take your vehicle to a facility or person not affiliated or authorized by J&W to diagnose or repair a problem believed to be associated with such Vehicle Services, without giving J&W the first opportunity to inspect and remedy the problem (or to consent to an alternative person or shop from doing so).

Any determination of whether this Limited Warranty does not apply or is otherwise void as to a particular warranty claim shall be made by us in our sole discretion.

You will be charged for one hour of labor fees if service is requested under this Limited Warranty for an alleged defect determined not to be the result of a defect in materials or workmanship of the Vehicle Services. You must pay for any non-warranty service ordered at the same time as any warranty service.

What is the process for a claim filed under this Limited Warranty?

Once you file a claim with us, our claims team will evaluate the claim to determine preliminary eligibility for coverage of Vehicle Services under this Limited Warranty. If eligible, we will schedule a service appointment to inspect the problem. If the technician determines that there is a defect in materials or workmanship of the Vehicle Services and we elect to perform remedial service work and/or replace defective part(s) installed, we will create a new appointment to perform such work and/or replace such part(s) at no cost to you.

If the technician determines that the claimed defect is not the result of a defect in materials or workmanship of the Vehicle Services, you will be charged for one hour of labor fees.

What happens if you are outside our service area when you file a claim?

If you file a claim, we will authorize you to take your vehicle to a repair shop or dealer service center that we select. If the repair shop or service center determines that the claimed defect is a result of a defect in materials or workmanship of the Vehicle Services, we will cover the cost of the repair up to the amount actually paid by you to us for the Vehicle Services. (Note that any discounts or promotions you applied towards payment of the Vehicle Services will not count as amounts you paid.) To receive reimbursement the repair shop or dealer service center must supply us with a copy of the inspection report and the repair invoice before we will provide any coverage. We may also require the return of any parts found to be defective, at your cost. We will not be responsible for any core fee charges incurred by you associated with returning the defective part or parts to us.

May you keep any defective parts replaced under this Limited Warranty?

No. All defective parts replaced under this Limited Warranty must be returned to us.